Terms of Use

Effective: 31 October 2026

1. Provider and scope

These terms govern the use of Arezio, provided by Arezio AG, Morgartenstrasse 3, 6003 Lucerne, Switzerland. They apply to the mobile app, website and related services, including Arezio Plus and the referral programme. Questions can be sent to info@arezioag.com.

2. Eligibility

You must be at least 16 years old to use Arezio. Payouts require you to be at least 18 and to pass the identity, country and compliance checks required by the payout provider. Arezio is offered in Switzerland, the countries of the EU/EEA, the United States and the United Kingdom, in each case where the app is available in the Apple App Store or Google Play. Payouts are possible in all countries in which Arezio is offered and which the payout provider (Stripe Connect Express) supports for payouts, in CHF, EUR, GBP or USD, and only after the provider's checks have been completed.

3. Accounts

• Provide accurate, current information and keep it up to date.
• Protect your login credentials and notify us of unauthorised access.
• Complete email verification when requested.
• Do not create accounts for fraud, impersonation, sanctions evasion or abuse.

4. Birthdays, wishes and user content

You remain responsible for the content you upload. You grant Arezio the limited rights needed to host, display, moderate and technically process (for example orientation, size, file format and preview images) the photos, videos and other content you upload for the service, and to place wish photos in Arezio's frame on Arezio's presentation stage. Do not upload unlawful, infringing, deceptive, abusive, sexually exploitative or dangerous content.

Each wish shows exactly one unchanged original photo, presented in Arezio's frame on the standard Arezio presentation stage; the uploaded subject remains the individual wish item. Wish photos are not edited by AI and wishes do not contain videos. Videos can be published as posts; video uploads can be resumed after an interruption.

The number of wishes you can have open at the same time depends on your plan (see section 11). Fulfilled and archived wishes do not count towards this limit. You can share a wish in a chat; the other person sees it only if the wish is visible to them.

5. Community safety and moderation

Users can report and block accounts and content. Posts and comments become visible to the selected audience without prior review. A report does not hide content automatically; content is removed only after a moderation decision. Arezio may restrict visibility, remove posts or comments, hide wishes, suspend features or suspend or block accounts where rules, safety or law require it. Where content is removed or a wish is hidden, the affected user is informed of the reason and may request a review; if the review is successful, the same content is restored with its previous visibility. Child sexual abuse and exploitation content is strictly prohibited and may be reported to the competent authorities. Affected users may request a review through the in-app appeal flow or info@arezioag.com. If an account is suspended, the affected user sees the reason in the app and can file an appeal through the in-app form or by email to info@arezioag.com. Urgent safety reports are prioritised; other reports are processed in a reasonable order.

6. Wunschfunken

Wunschfunken are digital units used inside Arezio for wish support, creator tips and direct transfers between users. They are not a bank deposit, security or general-purpose currency. Purchased Wunschfunken do not expire. Promotional Wunschfunken expire six months after grant and cannot be paid out. The app identifies purchased, promotional, reserved and payout-eligible units separately. Arezio Plus does not include Wunschfunken.

7. Wunschfunken packages

The following Swiss packages are available in Arezio. The price shown in the app before confirmation is binding for each purchase.

Prices for EUR and other supported storefronts are shown by the relevant store before purchase.

8. Purchases, refunds and chargebacks

In-app purchases and subscriptions are processed by the relevant app store and are also subject to its terms. Refund requests for store purchases must normally be submitted to that store. A confirmed refund or chargeback reverses the related Wunschfunken atomically where possible. Already used units may result in a restricted negative balance until resolved. Fraudulent purchases, transfers and refund abuse may be suspended and investigated.

9. Wish funding and fees

A wish creator enters the amount they intend to receive net when a wish is fully funded. Arezio calculates the required funding target from that net amount plus disclosed platform, payment, store, currency-conversion, reserve and payout costs. The regular expected net amount is not reduced by costs already included in the confirmed target. Applicable fees and provider costs are shown in the binding quote before confirmation. Refunds, chargebacks, fraud, legal holds and user-requested exceptional costs are handled separately.

Supporting a wish always requires a separate confirmation of the amount. From the first contribution, the financial target of a wish can no longer be changed. Before the creator confirms the payout, the creator can delete a partly or fully funded wish; every contribution is then returned to the person who made it, never to the creator. The creator requests the payout of a fully funded wish explicitly in the app. From this confirmation the wish counts as fulfilled and its content, target, visibility and deletion are locked; "fulfilled" does not mean that the money has already arrived, and the payout status is shown separately.

10. Payouts

• Payouts are processed through Stripe Connect Express.
• Identity and compliance verification is required and the recipient must be at least 18.
• Payouts are possible in Switzerland, the EU/EEA, the United Kingdom and the United States, where Stripe Connect Express supports payouts, in CHF, EUR, GBP or USD.
• Only payout-eligible Wunschfunken can be paid out: funds received from other users, credited referral commissions after their hold period and purchased Wunschfunken that were returned to you because a wish you supported was deleted before its payout was confirmed.
• Promotional Wunschfunken and the user's own purchased, unused balance are not withdrawable.
• You choose the payout amount yourself and confirm it explicitly; amounts are possible in steps of 0.10 of the respective currency.
• The minimum payout is 10 in the respective currency (CHF, EUR, GBP or USD).
• The maximum payout is 10,000 in the respective currency per rolling 30-day period.
• A 14-day settlement and risk hold applies before funds become available.
• The minimum payout does not apply when a remaining balance is settled as part of an account deletion.

Payout availability depends on country, provider acceptance, successful verification and the absence of unresolved refunds, chargebacks, fraud signals or legal restrictions. If you have enabled push notifications for payouts, Arezio also informs you about the success or failure of a payout.

11. Arezio Plus

Where available in your country and on your platform, Arezio Plus is an optional paid subscription with the tiers Low, Mid and High, each available monthly or yearly. Without a subscription you use Arezio on the Free plan.

The benefits of Arezio Plus are the higher limit for open wishes and participation in the referral programme with commissions (section 12).

• Prices: The CHF prices above are Swiss reference prices. The price shown by the Apple App Store or Google Play before purchase, in your local currency and including any applicable taxes, is binding. Arezio Plus does not include Wunschfunken.
• Purchase and renewal: Subscriptions are purchased and billed through Apple or Google. They renew automatically for the same period unless you cancel them in your Apple or Google account settings in time under the store's rules.
• Cancellation: You cancel through Apple or Google. After cancellation your paid rights remain until the end of the current billing period. Refunds are handled by the respective store under its rules.
• Account binding: A subscription is linked to the Arezio account with which it was purchased and is not automatically transferred to another account. You can restore purchases in the app.
• Payment problems, refunds and revocation: If the store reports a payment problem, Plus rights may be paused until it is resolved. A refunded or revoked subscription ends the related rights.
• Open-wish limit: The limit applies to open wishes. Fulfilled and archived wishes do not count; reopening an archived wish requires a free place. If a downgrade or the end of your subscription takes effect, the lower limit applies immediately; your existing wishes remain, but you can create new wishes only while you are below the limit.
• Changes of plan: Effects of a change of plan on the referral programme are described in section 12.

12. Invitations, referral programme and commissions

Arezio lets users invite other people. The referral programme with commissions is offered where available in your country and on your platform. Commissions are only possible while you have an active Arezio Plus subscription of your own.

• Your referral code: You can choose your own referral code once. It must be unique, may only contain letters and digits without spaces, is not case-sensitive and cannot be changed afterwards.
• Registration with a code: A referral code can only be entered during registration. A valid code entered manually takes precedence over an invitation link; the assignment is then final. Registration without a referral code is possible. If the referring person does not have an active Arezio Plus subscription at that time, registration is still possible, but no referral assignment is created; the app points this out.
• Commission-eligible persons: With Low, up to 20 persons you referred directly can be commission-eligible, with Mid up to 50 and with High an unlimited number; monthly and yearly plans are treated the same. You can refer more people; they remain stored but, above your limit, are shown as not yet commission-eligible. Displayed potential is not a balance and not a claim. Unless you have made your own selection, the available places go first to persons who have already generated commissions for you and then by order of registration. For each referred person you see in the app their public display name (or "Arezio member" or "Deleted account"), their registration date, their commission eligibility status and the commissions you have earned from them, but not their email address or individual purchases.
• Commission: For verified, commission-eligible purchases by a commission-eligible person you referred, you receive 20 % of the relevant net revenue from Arezio Plus subscription purchases and 5 % of the relevant net revenue from Wunschfunken package purchases. "Relevant net revenue" means the purchase price minus app-store fees, taxes (VAT or sales tax) and any payment and currency-conversion costs actually incurred; for purchases through Apple or Google these are usually only the store fee and the tax. Commissions are not paid out of funds intended for wish recipients. Only persons you referred directly count.
• Hold and reversal: Commissions are subject to a 14-day hold period, the same as other earnings, and then become payout-eligible under section 10. If the underlying purchase is refunded, revoked or charged back, the related commission is reversed.
• Upgrade: If you move to a higher tier, the persons who additionally become commission-eligible generate a one-time commission for their verified, commission-eligible purchases of the previous 30 days. Older purchases are not taken into account and no purchase is credited twice.
• Downgrade in the app: A downgrade in the app can only be started after you have selected which persons should remain commission-eligible. Without this selection your current plan continues unchanged. After the downgrade has taken effect, your previous referral rights remain for 10 days; afterwards the lower limit and your selection apply.
• Downgrade directly with Apple or Google: Arezio cannot prevent a downgrade made directly in the store. In that case you have a 10-day selection period during which your previous rights remain. If you have not made a selection after that, no new commissions arise until you select. Commissions already earned remain and are not blocked for payout because a selection is missing.
• No active plan: Without an active Arezio Plus subscription, no new referral assignments and no new commissions arise. Persons already referred remain stored. If you reactivate a plan and your stored referrals exceed its limit, you have to make your own selection.
• Earned commissions: Commissions already earned are not reclaimed because of a downgrade, the end of a subscription or a missing selection; refunds, chargebacks and fraud are handled as described above.
• Prohibited conduct: Self-referrals, duplicate accounts, misleading promotion and automated or fraudulent referrals are prohibited. Suspected cases may be suspended and investigated; commissions based on such conduct are not credited or are reversed.
• No guarantee: Commissions are not guaranteed. Whether and in what amount commissions arise depends on verified purchases by the persons you refer and on the rules above. The referral programme is not an investment product, and displayed figures are not a promise of earnings.

13. Service availability and changes

Features may be changed, suspended for maintenance or restricted for safety, compliance or technical reasons. Material changes to paid features or these terms will be communicated where required. The service may display a maintenance, force-update or soft-update notice.

14. Account termination

You may request account deletion in the app. Arezio may suspend or terminate accounts for serious or repeated violations, fraud, security threats or legal requirements. If your account is suspended, you see the reason in the app and can file an appeal through the in-app form or by email to info@arezioag.com. Account deletion and retention are handled as described in the Privacy Policy.

Before final deletion, open financial matters are settled: wishes with contributions but without a confirmed payout are cancelled and the contributions are returned to the supporters; a payout that has already been confirmed is completed first; your own payout-eligible balance is paid out, also below the minimum payout. Purchased, unused Wunschfunken do not lapse: for purchases that are entirely unused, a refund is requested through Apple or Google where possible; otherwise final deletion waits until these Wunschfunken have been used, transferred or resolved through support. Only remaining promotional Wunschfunken lapse after your explicit final confirmation of the deletion. Deleting your Arezio account does not cancel a subscription with Apple or Google; you must cancel it separately in your Apple or Google account.

15. Contact

Support, moderation and legal questions can be submitted in the app via a support request, at arezioag.com/contactus or by email to info@arezioag.com.